Privacy Policy
Last updated: April 19, 2026
At Shelbi Creates, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your personal data when you visit shelbicreates.com or make a purchase.
1. Information We Collect
Information you provide directly:
- Contact form submissions: Your name, email address, and message content when you reach out through our contact form.
- Purchase information: When you buy a product, our storefront (Etsy) collects your name, email address, shipping address, and order details so we can fulfill your order. Payment card details are collected and processed directly by Etsy's payment system; we do not see or store your full payment card details.
- Fulfillment information: For print-on-demand items, order and shipping details are shared with Printful so they can produce and ship your item.
Information collected automatically:
- Usage data: Pages visited, time spent on site, browser type, device type, and referring URL.
- Cookies: Small data files stored on your device to improve your browsing experience. See Section 5 for details.
2. How We Use Your Information
- To process and fulfill your orders
- To respond to your inquiries via the contact form
- To send order confirmations and shipping updates
- To improve our website and product offerings
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Third-Party Services
Our website and shop integrate with several third-party services. Each service operates under its own privacy policy, and we encourage you to review them. We only work with service providers who maintain reasonable data protection practices.
- Etsy: Hosts our storefront and processes orders and payments. Etsy collects and stores your purchase and payment details directly. Etsy Privacy Policy
- Printful: Print-on-demand fulfillment partner that handles printing and shipping of apparel, stickers, mugs, and similar items. Printful Privacy Policy
- Netlify: Hosts this website and processes contact form submissions on our behalf. Netlify Privacy Policy
4. Use of AI Tools
Shelbi Creates uses AI tools (including large language models such as Claude and related platforms) as part of building and maintaining this website and in limited creative and administrative tasks, with human oversight throughout. We do not use personal information submitted through our contact form or purchase flow to train AI models.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for up to 12 months unless you request earlier deletion. Order and purchase records retained by Etsy are governed by Etsy's own retention policies.
6. Cookies
This website may use cookies for basic site functionality and analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect some site features.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us through our contact form.
8. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
9. Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Payment processing is handled securely through Etsy's PCI-compliant payment system.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.
11. Contact
If you have questions or concerns about this Privacy Policy, please reach out through our contact form.